Terms of Service

TERMS OF SERVICE & LEAD REFERRAL DISCLOSURE Last Updated: September 16, 2026 These Terms of Service ("Terms") govern your use of the Mr. Drain Plumber website, including any forms, telephone numbers, advertisements, communications, and other services through which Mr. Drain Plumber ("Mr. Drain," "we," "us," or "our") may connect you with an independent plumbing service provider. By using our website, submitting a request for service, contacting us, or requesting that your information be provided to a plumbing service provider, you acknowledge that you have read, understood, and agreed to these Terms. 1. IMPORTANT NOTICE — MR. DRAIN IS A LEAD GENERATION AND REFERRAL SERVICE Mr. Drain Plumber operates as a lead generation and referral service. We are not the plumbing contractor performing work at your property. Our role is limited to facilitating an introduction between consumers who are seeking plumbing-related services and independent plumbing contractors or plumbing service providers who may be interested in contacting those consumers. When you submit an inquiry through our website or otherwise request assistance through Mr. Drain, we may collect information about your request and provide that information to an independent plumbing service provider. After the referral is made, the plumbing service provider is responsible for communicating directly with you regarding your requested work. The independent plumbing service provider—not Mr. Drain—is responsible for determining whether it can provide the requested services, inspecting or diagnosing the issue, providing estimates or quotations, determining pricing, entering into a service agreement, obtaining any required permits, performing the work, supplying materials, collecting payment, providing warranties or guarantees, handling callbacks, correcting deficiencies, and addressing complaints relating to the actual plumbing services. Mr. Drain does not perform, supervise, direct, manage, inspect, approve, warrant, or guarantee plumbing work performed by an independent service provider. 2. NO PLUMBING CONTRACT WITH MR. DRAIN Your use of our website or submission of a service request does not create a plumbing service contract between you and Mr. Drain. Mr. Drain does not agree to perform plumbing work merely because you submit a form, call a telephone number, or are connected with a plumbing service provider. Any agreement for plumbing services is between you and the independent plumbing service provider you ultimately choose to hire. The terms governing the actual plumbing work—including scope of work, price, payment terms, scheduling, warranties, guarantees, materials, permits, workmanship, cancellations, and remedies—should be established directly between you and the plumbing service provider before work begins. 3. INDEPENDENT SERVICE PROVIDERS The plumbing businesses or individuals to whom we refer leads are independent third parties. Unless expressly stated otherwise in writing, they are not employees, agents, partners, joint venturers, representatives, or franchisees of Mr. Drain. A referral does not mean that Mr. Drain employs, controls, supervises, or directs the service provider. The service provider independently determines: * whether to accept your request; * whether it is qualified to perform the requested work; * how the work will be diagnosed; * what work should be performed; * what materials should be used; * how the work will be performed; * what permits or inspections may be required; * the price of the work; * the schedule; * the personnel performing the work; * the warranties or guarantees offered; * and whether the service provider wishes to enter into a contract with you. 4. YOUR RESPONSIBILITY TO EVALUATE THE SERVICE PROVIDER You are responsible for independently determining whether you wish to hire the plumbing service provider who contacts you. Before authorizing work, you should independently verify information that is important to you, including, where applicable: * the contractor's legal business name; * applicable plumbing licences; * applicable trade qualifications or certificates; * applicable municipal licences; * required permits; * insurance coverage; * liability insurance; * property-damage coverage; * Workers' Compensation Board ("WCB") status or coverage; * references and prior work; * pricing; * warranties; * guarantees; * scope of work; * payment terms; * estimated completion time; * and any other qualifications or credentials relevant to the work. You should request appropriate documentation directly from the service provider before authorizing work. Government consumer guidance in Saskatchewan similarly recommends researching contractors, confirming insurance and WCB coverage, and obtaining written quotes and contracts before work begins. Mr. Drain does not require you to hire any particular service provider. You are free to decline a referral, obtain additional quotes, select another contractor, or make your own arrangements. 5. LICENSING, CERTIFICATION, INSURANCE AND PERMITS Plumbing requirements can vary depending on the municipality, property, type of work, and circumstances. You are responsible for discussing applicable licensing, certification, insurance, permit, inspection, and regulatory requirements directly with the service provider and the applicable governmental authority. In Saskatoon, for example, certain plumbing work requires a plumbing permit and the City states that permits are generally obtained by licensed plumbing contractors, subject to applicable exceptions. Mr. Drain does not issue plumbing licences, trade certificates, permits, inspections, insurance policies, or regulatory approvals. Unless specifically and expressly stated by Mr. Drain in writing, no representation is made that a particular service provider possesses any particular licence, certificate, insurance policy, permit, qualification, or regulatory approval. You should not rely solely on the existence of a referral as proof that a service provider satisfies any licensing, insurance, certification, or regulatory requirement. 6. NO GUARANTEE OR ENDORSEMENT A referral through Mr. Drain does not constitute a guarantee, warranty, certification, endorsement, recommendation, or representation that the service provider: * is suitable for your particular project; * will accept your job; * will provide services at a particular price; * will arrive at a particular time; * will diagnose your issue correctly; * will perform satisfactory workmanship; * will complete the work; * will comply with every applicable requirement; * will obtain all required permits; * will maintain insurance; * will provide a particular warranty; * or will satisfy your expectations. Any statements concerning a service provider's qualifications, availability, pricing, services, warranties, or other characteristics should be confirmed directly with that service provider. 7. PRICING AND PAYMENT Mr. Drain does not establish or control the price charged by an independent plumbing service provider. Unless expressly stated otherwise, Mr. Drain does not collect payment for plumbing work performed by an independent service provider. The service provider is responsible for providing you with its own quotation, estimate, invoice, payment terms, and other commercial terms. You should not authorize significant work without first understanding and agreeing to the price and scope of work with the service provider. Any dispute concerning the price charged for plumbing work should be addressed directly with the service provider. 8. WORKMANSHIP, DAMAGE, INJURY AND PROPERTY CONDITIONS The independent service provider is solely responsible for the plumbing services it performs and for its personnel, equipment, materials, workmanship, and worksite activities. To the extent permitted by applicable law, Mr. Drain is not responsible for: * defective workmanship; * incomplete work; * negligent work; * improper diagnosis; * plumbing failures; * water damage; * property damage; * personal injury; * death; * delays; * missed appointments; * defective materials; * improper installation; * code violations; * permit issues; * inspection failures; * warranties; * guarantees; * callbacks; * repairs; * replacement work; * overcharging; * billing disputes; * or any other matter arising from the actual services provided by an independent service provider. You should direct complaints concerning the actual plumbing work to the service provider that performed or agreed to perform that work. Nothing in these Terms excludes or limits any liability or legal right that cannot lawfully be excluded or limited under applicable law. 9. NO SUPERVISION OR CONTROL OF PLUMBING WORK Mr. Drain does not supervise or direct the manner in which an independent service provider performs plumbing work. We do not determine: * how a plumbing problem is diagnosed; * which repair method is selected; * what tools or equipment are used; * which materials are installed; * how employees or subcontractors of the service provider perform their work; * whether a particular repair is technically appropriate; * whether a permit is required; * whether an inspection is required; * or whether the completed work complies with applicable technical requirements. Those matters are the responsibility of the service provider and, where applicable, the property owner and relevant governmental authorities. 10. EMERGENCY SERVICES If you submit an emergency plumbing request through Mr. Drain, we may attempt to connect you with an available plumbing service provider. We do not guarantee emergency response times, availability, arrival times, or emergency service. If you have an immediate risk to life, serious property damage, fire, flooding, gas exposure, electrical danger, or another emergency requiring immediate governmental or emergency assistance, you should contact the appropriate emergency service or utility provider directly. 11. INFORMATION PROVIDED THROUGH OUR WEBSITE Information displayed on our website is provided for general informational and lead-referral purposes. Descriptions of plumbing services, common plumbing problems, estimated service categories, service areas, photographs, articles, advertisements, and other website content should not be interpreted as a diagnosis or professional assessment of your particular plumbing problem. Submitting a request does not mean that the information you provided is sufficient to diagnose your issue. Only the independent service provider that evaluates your particular circumstances can determine what services may actually be appropriate. 12. SERVICE PROVIDER SELECTION Mr. Drain may use various criteria when determining which service provider may receive a lead. However, unless we expressly state otherwise in writing, a referral should not be interpreted as a representation that the referred provider is the most qualified, least expensive, most experienced, or otherwise suitable provider for your particular circumstances. Service-provider availability may change at any time. A provider may decline a lead, fail to respond, be unavailable, or determine that it cannot perform the requested work. 13. YOUR RIGHT TO DECLINE SERVICE You are never required to hire a service provider merely because Mr. Drain referred that provider to you. You may: * decline the service; * request additional information; * obtain additional estimates; * obtain competing quotes; * select another contractor; * or arrange plumbing services independently. You are responsible for making your own decision regarding whether to enter into a plumbing services agreement. 14. CUSTOMER-PROVIDER CONTRACT If you hire a service provider introduced through Mr. Drain, your agreement for plumbing services is between you and that service provider. You should request a written agreement, quote, or invoice that clearly identifies: * the service provider; * the work to be performed; * materials to be supplied; * the total price or pricing method; * payment terms; * anticipated schedule; * warranties or guarantees; * cancellation terms; * and any other material terms. Mr. Drain is not a party to that agreement unless expressly stated in a separate written agreement signed by Mr. Drain. 15. THIRD-PARTY CLAIMS Any claim arising from or relating to plumbing services performed, promised, quoted, or arranged by an independent service provider should first be directed to that service provider. This includes claims relating to: * workmanship; * pricing; * payment; * warranties; * property damage; * personal injury; * delays; * cancellations; * permits; * inspections; * licensing; * insurance; * materials; * employees; * subcontractors; * or the service provider's conduct. 16. LIMITATION OF LIABILITY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MR. DRAIN AND ITS OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES, AFFILIATES, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE, COST, EXPENSE, CLAIM, INJURY, OR LIABILITY ARISING OUT OF OR RELATING TO: 1. THE ACTS OR OMISSIONS OF AN INDEPENDENT SERVICE PROVIDER; 2. PLUMBING SERVICES PROVIDED BY AN INDEPENDENT SERVICE PROVIDER; 3. WORKMANSHIP OR MATERIALS; 4. PROPERTY DAMAGE; 5. PERSONAL INJURY; 6. DELAYS OR MISSED APPOINTMENTS; 7. PRICING OR BILLING DISPUTES; 8. WARRANTIES OR GUARANTEES OFFERED BY A SERVICE PROVIDER; 9. PERMITS OR INSPECTIONS; 10. LICENSING OR CERTIFICATION OF A SERVICE PROVIDER; 11. THE SERVICE PROVIDER'S INSURANCE OR WCB STATUS; 12. THE SERVICE PROVIDER'S EMPLOYEES, SUBCONTRACTORS, AGENTS, OR REPRESENTATIVES; OR 13. ANY CONTRACT OR DISPUTE BETWEEN YOU AND AN INDEPENDENT SERVICE PROVIDER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MR. DRAIN SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM YOUR DEALINGS WITH AN INDEPENDENT SERVICE PROVIDER. Nothing in these Terms is intended to exclude, restrict, or limit liability, rights, remedies, warranties, or protections that cannot lawfully be excluded, restricted, or limited under applicable law. 17. NO PROFESSIONAL ADVICE Nothing on this website constitutes plumbing, engineering, legal, insurance, financial, construction, or other professional advice concerning your specific circumstances. Information provided through the website should not be relied upon as a substitute for an appropriate professional assessment. 18. PRIVACY AND INFORMATION SHARING When you submit a lead request, you authorize Mr. Drain to collect and use the information you provide for the purpose of responding to your request and connecting you with one or more independent service providers. This may include providing the service provider with information such as: * your name; * telephone number; * email address; * property or service location; * requested service; * description of the issue; * emergency status; * and other information reasonably necessary to facilitate the referral. You understand that once your information is provided to an independent service provider, that provider may separately collect, use, store, and process your information in accordance with its own privacy practices and applicable law. You should not submit sensitive personal information through a general service request form unless specifically requested. 19. WEBSITE AND COMMUNICATIONS We may communicate with you by telephone, email, text message, or other reasonable communication methods concerning your submitted request. We do not guarantee that communications will always be received, transmitted without delay, or available without interruption. You are responsible for providing accurate contact information. 20. THIRD-PARTY WEBSITES AND SERVICES Our website may contain links, references, advertisements, telephone numbers, or other connections to third-party businesses or services. Mr. Drain does not control third-party websites, services, policies, pricing, availability, or content. Your dealings with third parties are governed by your relationship with those third parties. 21. USER-PROVIDED INFORMATION You agree that information you submit through our website is accurate and not intentionally misleading. You should provide sufficient information for a service provider to understand the general nature of your request. However, you acknowledge that information supplied through an online form or telephone conversation may not be sufficient to determine the actual cause of a plumbing problem. 22. PROHIBITED USE You agree not to use the website: * for fraudulent purposes; * to submit knowingly false service requests; * to impersonate another person; * to interfere with website operations; * to submit malicious or harmful material; * to abuse communication channels; * or for any unlawful purpose. 23. MODIFICATIONS Mr. Drain may update these Terms from time to time. The updated version will be posted on the website with a revised "Last Updated" date. Your continued use of the website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law. 24. SEVERABILITY If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted. If modification is not possible, the affected provision will be severed and the remaining provisions will continue in effect. 25. GOVERNING LAW These Terms are intended to be governed by the laws applicable in the jurisdiction in which Mr. Drain operates, subject to applicable federal, provincial, territorial, or municipal laws and any mandatory consumer protection requirements applicable to the transaction. Nothing in these Terms is intended to deprive a consumer of rights or remedies that cannot legally be waived. 26. ENTIRE AGREEMENT REGARDING WEBSITE USE These Terms constitute the agreement governing your use of the Mr. Drain website and referral service, except where a separate written agreement expressly applies. These Terms do not constitute a contract for plumbing services between you and Mr. Drain. 27. CUSTOMER ACKNOWLEDGEMENT By submitting a service request to Mr. Drain, you acknowledge and agree that: • Mr. Drain is a lead generation and referral service. • Mr. Drain does not perform the plumbing work. • An independent plumbing service provider will be responsible for the actual plumbing services. • You are not required to hire the provider referred by Mr. Drain. • You should independently verify the provider's qualifications, licensing, certification, insurance, WCB status, permits, pricing, references, and other credentials that are important to you. • You should obtain and review the provider's written quote or service agreement before authorizing significant work. • The price, scope, timing, workmanship, warranties, payment, and performance of plumbing services are matters between you and the independent service provider. • Mr. Drain does not guarantee or warrant the work performed by an independent service provider. • To the extent permitted by applicable law, disputes concerning plumbing work should be directed to the service provider that performed or agreed to perform the work. By submitting a request, you confirm that you understand the above relationship and agree to these Terms.